Thanks for Letting Us be Part of Your Journey!

Need Anything Along the Way?

Here you'll find tipps, tricks and everything you need to know.

We're updating this page from time to time, so it might be worth to come back here again.

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First Steps

These are my first barefoot shoes. What do I need to know?

You’ve always worn shoes with cushioning, an elevated heel or you rarely walk barefoot? In these cases we suggest to transition slowly to this new freedom.

So, please don’t go all in on the first day and take them on an day-long walk around town – you might feel muscles coming alive in you feet you never knew even existed. Walking in barefoot shoes for the first time is almost like taking off a cast.

You need to slowly regain the mobility of your joints, as your ankles have to work very little in conventional shoes. In time, you will train all of these 60 muscles and 214 tendons and you can start exploring the world with happy and healthy feet!

Tips on wearing In your HIGH FEELS sandals

The more time you spend in your HIGH FEELS sandals, the more comfortable they get. The straps, the toe ring and the sole of your sandals will feel softer after a couple of days. You want to get there faster? You can knead and roll up the soles a couple of times. This way they will adapt to your foot shape more quickly.

Please do that only when you are sure that you'll keep that pair – you can't return a pair that has been "kneaded in".

My toe loop is quite tight. What can I do?

The toering might feel a bit tight when you first try on your sandals. After some time the material will give in a bit.

To speed up this process, you can put a finger through the toe ring, hold it tightly and twist it left and right. Or you could pull the toe rings over a bottleneck overnight.

Please do this only when you are sure that you'll to keep this particular pair of sandals. You can't return sandals if the toe rings have been pre-stretched.

My toe loop is too loose. What can I do?

If your toe loop feels too loose and you feel like your feet don’t have enough grip, please take a couple of pictures from various angles when you're trying them on. Send the pictures to help@highfeels.com and we will help you out.

Cleaning & Care

How do I care for my sandals?

When you take your HIGH FEELS shoes on many small and big adventures, it is important that you clean them regularly, air them out afterwards and never store them damp/wet. This way they will last for a long time.

Please do not impregnate your HIGH FEELS shoes. Those sprays or gels usually contain harmful substances and are not suitable for direct skin contact. Besides that, it's unnecessary and there won't be any benefit.,

How do I clean my sandals?

  • You can easily remove light dirt or loose dust with a damp cloth.
  • For heavier stains, use a cloth dipped in water mixed with a mild detergent – shampoo works pretty well. A soft brush might do the trick for very stubborn stains. Then rinse your sandals thoroughly under running water and let them air dry.

Please do not put your sandals in the washer. And don’t use a tumble dryer or blow dryer to dry them off, as both appliances will produce too much heat.

What can I do if my sandals start to smell?

The insole and the inside of the sandal straps are made from a breathable microfibre that will absorb as well as give off moisture. This could lead to your sandals smelling a bit funky. To get rid of these smells, it is usually enough to give them a good cleaning.

If this doesn’t help: moisten the soles thoroughly and then sprinkle sodium bicarbonate (baking soda) all over the soles. Rub it in and let it sit overnight, then remove it with some water. The baking soda will saponify fats and neutralize the fatty acids that are responsible for the smell (yes, the smelly stuff will be turned into soap! Isn't that awesome?).

Something not Right?

How can I return my items?

If your HIGH FEELS shoes are not the right fit, you can return them during 30 days after receiving the package, according to our return- and refund policy.

Please make sure that the items are clean, unworn and in their original packaging when sending them back. You can try them on at home, of course.

Please register your return request with our return form here.

You will then receive all the information necessary to return your items to us. You’ll have to bear the return costs. If your order exceeded the amount of 50.- EUR, we recommend to choose a shipping method with tracking and insurance.

Can I exchange my shoes for a different size?

You used the Size Guide but the shoes are still not a good fit?

If you’ve used our Size Guide, please check if the reference line on the printouts is exactly 10cm long. Even small differences have an impact and distort proportions (disable automatic page adjustment and print at 100% scale).

We don't do exchanges as such, but In case you would like to try a different size, please place a new order and send your previously ordered item back. This way, you have the chance to compare both directly at the same time. You can register your return request here.

You are not sure which size to pick? Contact us and we will figure it out together.

My shoes are damaged or defective. What can I do?

Our shoes and other products are made with love and we put great care into ensuring that our materials and workmanship are of high quality. If you are unhappy with your shoes, please contact us and we will find a quick solution.

We kindly ask you to send us some of pictures of your item where the defect is clearly visible.

If a return is eligible, you won't have to bear the costs of the return for damaged or defective shoes. In that case, we will provide an online return shipping label.

When will I get my refund?

Your refund will always be credited to the payment method you used when purchasing the returned items. We will issue the refunds once your returned items arrived at our warehouse and have been checked and approved by our staff.

You already returned your order but have not received your refund yet?
What could be the reason?

There are 2 possible reasons:

  1. The processing time for refunds varies depending on the payment method; for instance refunds issued to a credit- or debit card may take up to 12 days until the amount is back on your account. It doesn't take always that long, but it can happen.
  2. As soon as your return arrives at our warehouse, it will be checked before we can issue a refund. Depending on our workload there might be a couple of days between your return arriving and you receiving the refund. We are sorry for any inconveniences this might be causing.

You’ve got a question about your return? Drop us a message (in case you have it handy, please provide the tracking code of your returned items).